Refund policy

Return & Refund Policy

At MIZUKYNET SHOP, we want you to love your purchase. If you're not completely satisfied, we’re here to help!

1. Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be:

  • Unused and in its original condition.
  • In the original packaging with all tags, labels, and accessories included.
  • Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or personalized products.
  • Gift cards and digital items.
  • Items marked as "Final Sale."
  • Used or damaged items (unless defective upon arrival).

3. How to Initiate a Return

To start a return, please contact our customer support:

Once your return is approved, we will provide you with return instructions. Please do not send back items without contacting us first.

4. Refund Process

After we receive and inspect your returned item, we will process your refund:

  • Approved refunds will be credited to your original payment method within 5-10 business days.
  • Shipping fees (if applicable) are non-refundable.
  • If the return is due to our mistake (e.g., wrong or defective item), we will cover the return shipping costs.

5. Exchanges

If you would like to exchange an item, please contact us first to check availability. We will provide instructions on how to return the original item and receive a replacement.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will send a replacement or issue a refund at no extra cost.

7. Late or Missing Refunds

If you haven’t received a refund yet, please:

  • Check your bank account again.
  • Contact your credit card company (it may take some time to officially post).
  • Contact your bank (processing times vary).

If you’ve done all of this and still haven’t received your refund, email us at support@mizukynet.shop.

8. Contact Us

If you have any questions about our Return & Refund Policy, feel free to reach out:

  • Email: support@mizukynet.shop
  • Phone: (267) 254-1936
  • Address: 1876 New Market Drive, Grove City, Ohio 43123, United States

Thank you for shopping with MIZUKYNET SHOP! We appreciate your support.